Below we have listed some of our most frequently asked questions.
Are you a preferred provider?
We are. Dental Excellence is an HBF preferred provider. HBF is the largest health insurance provider in Western Australia, and as a local clinic, it means we can offer our clients better rebates. That’s a smaller out-of-pocket expense for all your family’s dental needs.
If you’re looking for an HBF dentist in Perth, please contact us to make your appointment. We look forward to hearing from you.
Are you taking new patients?
Yes! New patients are always welcome. Our team is proud to be able to share our passion for providing exceptional health care and unrivalled customer service, and we look forward to meeting you.
We love client referrals. If you were referred to Dental Excellence by a friend or family member, please let us know, so we can make sure to thank them.
What makes you different from any other dental practice?
There are hundreds of dentists across Perth, Mt Hawthorn, North Perth and Leederville. We understand why you’d ask what makes Dental Excellence the clinic for you. Here are three reasons why we stand out:
- We see you as a person, not a patient: when you become a client of our dental practice, you’re not just an appointment time or a client log. You’re a real person, with individual needs. We take time to understand your dental history, assess your current dental health status, and think through the best treatment options for you.
- We put your health in your hands: our professional team is highly qualified and experienced, but we believe it’s your right to choose your own dental treatment. We’ll provide you with informed, considered recommendations for your treatment, but respect your right to make decisions. We won’t force you to do something you don’t want to do. Instead, we make sure we equip you with the information you need to make wise and healthy choices for your own long-term dental health and overall wellbeing.
- Our fees are open, honest and transparent: we know dental prices can be expensive and confusing. We never cut corners with our treatment, but we promise to be open, honest and transparent with our fees. Expect itemised bills and treatment costs explained in detail — and please feel free to ask us any questions about the cost of treatment.
How can I have whiter teeth?
Teeth whitening is one of our most commonly requested procedures. At Dental Excellence, we’re proud to offer some of the best teeth whitening in Perth, specialising in the industry-leading Quick Smile teeth whitening technology, which can brighten teeth by up to eight shades.
We pride ourselves on safe, careful and results-driven teeth whitening. We offer complementary, obligation-free consultations, and are transparent and honest with our fees.
Why do I need X-rays? Are they safe?
We recommend having X-rays taken once every two years, to examine areas that are difficult or impossible to see visually in the mouth.
If there are areas of greater concern, then we may decide to take an X-ray for a specific tooth, to see its entire root. If there are several areas of concern, like wisdom teeth in the four parts of the jaw, we may make an OPG — a panoramic X-ray showing all teeth.
We use modern, advanced computerised technology in taking digital X-rays to reduce exposure to radiation to about 70 per cent less than traditional X-rays. The radiation from each individual X-ray is tiny — the same amount each of us receives from one day of natural background radiation. Despite this, our team is dedicated to minimising the amount of radiation you are exposed to at our practice.
Do you accept the Child Dental Benefit Scheme voucher?
We do. The Federal Government incentive, ‘Child Dental Benefit Scheme’ is provided through Medicare to eligible families. It helps families cover the cost of preventative dental health care.
Vouchers provide $1,000 in value for preventative dental health checks, including:
- Oral examination
- Where applicable, the provision of X-rays, scaling and cleaning, fissure sealants, fluoride treatment or any other preventative advice and instruction
Dental Excellence bulk bills the Child Dental Benefit Scheme vouchers. This means you don’t have to pay a cent out of pocket.
The Child Dental Benefit Scheme was started to provide financial assistance to eligible families to assess the health of their children’s teeth, and to introduce strategies to encourage lifetime good oral health habits. To be eligible for the scheme, teens must be aged between 12 and 17 years and be receiving Youth Allowance or Abstudy, or have their family receiving Family Tax Benefit A.
What payments do you accept?
We offer several different payment options for your convenience. We accept cash, cheque, debit card, MasterCard and American Express. Please note that payment is required in full on the day of your appointment. If you have any questions regarding your account, please feel free to get in touch.
Do you accept my health fund?
We do. Dental Excellence accepts all health funds and offers on-the-spot-claiming (HICAPS), so that you don’t have to wait to claim your benefits.
A swipe of your health fund card pays the benefit to us electronically, and you’ll know immediately the balance still owing. You’ll also be able to find out in advance what your fund will pay for proposed treatment.
As some health funds are not covered under HICAPS, please note that you may need to pay the fee in full and claim back from your health fund, or from any other third party responsible for your own insurance.
In a lot of cases, the cost of treatment will be greater than the benefit your fund will pay. We suggest that it is in your long-term interest to make dental decisions based on what’s best for your health, rather than what your health fund will cover.
If you have health insurance, you can be assured we will work closely with you to ensure the fund’s payment will be appropriate, correct, and the maximum amount applicable from your fund for the services performed. We endeavour to ensure you receive the correct rebate, but please note that we do not deal directly with private health insurance funds.
What precautions do you take to ensure patient safety?
We understand the concerns you may have about sterilisation and hygiene — we feel the same way. Our entire practice team is highly skilled and experienced in state-of-the-art sterilisation and disinfection techniques designed to ensure client safety.
This doesn’t just mean wearing gloves and face masks to avoid passing germs. This means a specialised sterilisation centre and water filtration system, which guarantees a fresh, individualised, distilled water source for every client. Our modern dental practice exceeds the standard sterilisation requirements to provide a safe, clean, healthy environment. We look forward to welcoming you to our state-of-the-art, modern practice.
How much will my treatment cost?
We understand that the cost of dental treatment can seem prohibitive. That’s why we endeavour to provide you with honest, tailored and transparent treatment with all costs itemised and explained, to give you all the information needed to take charge of your health.
For any given client, there will be a number of different treatment options available. Each one has different technical requirements and different materials and components may be used.
Considering everything we need to take into account to give you an accurate price, you can understand why it’s difficult to quote prices before we see you. However, you can be assured that during your initial consultation, all costs will be explained, and any proposed treatment will also be accompanied by an itemised estimate.
How do I know when it’s time to come in for a checkup?
If you’re wondering this, it’s probably time to come in! An average, healthy adult typically benefits from a professional cleaning and check-up every six months. But every mouth is different.
If you’re prone to gum disease, decay or other ongoing oral health concerns, you likely require more frequent visits. Others may only need a simple routine professional tartar removal at regular intervals.
That’s why we’re so careful and methodical in our work. This helps us determine what kind of ongoing professional treatment will achieve your best dental health and overall wellbeing.
At what age should my children first see a dentist?
We warmly welcome all children clients.
We recommend bringing your child in for their first appointment at the age of two years, or whenever they’re willing to communicate with an adult other than a parent. Early visits offer several advantages:
- The opportunity to sport and prevent any potential dental or oral health problems early
- The opportunity to familiarise your child with the dentist before needing treatment
- A positive, non-threatening dental practice experience
For more information about pediatric dental, please visit our children dental services page.
What if I need to cancel my appointment?
Life happens, and we understand.
We see all patients on an appointment basis and ask that you book your appointment in advance so that we can reserve time for you. We respect your time and make every effort to remain on schedule. We kindly ask that you do the same when cancelling your appointment.
We appreciate 48 hours’ notice, to enable us to offer the appointment slot to another client. Appointments cancelled or broken without 24 hours’ notice will be subject to a $50 cancellation fee. We respect your time and thank you for doing the same with us.
What are my rights at your dental clinic?
Your care and comfort are our key priorities, and we pride ourselves on exceptional, thoughtful care. We will always endeavour to advise you about your rights. As part of this, please familiarise yourself with the Australian Charter of Patient Rights here.